Max J. Tsai
Innovating Tomorrow's Technology, Leading Today's Change | Building AI and Cybersecurity Workforce Development
I am a seasoned IT leader with a demonstrated history of leading cross-functional teams, aligning technology with business goals, and delivering innovative solutions that drive operational efficiency. Recognized as the Distinguished Innovator by Cal State ITS and one of ten Education Champions nationwide by Amazon Web Services, I am passionate about leveraging the power of technology to transform organizations and enhance productivity.
Throughout my career, I have successfully developed and executed IT strategies that incorporate the latest and most practical technologies to improve processes and maximize return on investment in customer-service-oriented, fast-paced environments. My extensive experience in executing large-scale IT projects, combined with strong executive support and strategic campus and industrial partnerships, has enabled me to seamlessly integrate digital technology into various aspects of university operations and student life.
In my most recent role as the Innovation Officer and Director of Planning and Digital Transformation at Fresno State, I led a team of IT professionals, managing all aspects of IT operations including Campus Applications and Data Integrations, Digital User Experience and Accessibility, and Digital Transformation initiatives. My commitment to fostering an inclusive and equitable environment is evident in my leadership of the Leadership, Innovation, Technology experience internship program and Program C.I.T.Y., which provide diverse and inclusive platforms for students, especially underserved students, to explore digital technologies through hands-on activities.
Professional Experience
Director of Planning and Digital Transformation and Innovation Officer, Technology Services
California State University, Fresno | Aug 2022 – Current
Provide leadership to the Digital Transformation, Office of Digital Accessibility, and Campus Applications teams and supervise staff in a collective bargaining environment;
Responsible for the development, integration, and overseeing campus digital transformation to establish fresh processes, reshape existing ones, and enhance customer experiences to align with the evolving business requirements;
Lead technical professionals, programmers, administrators, end-user enterprise application administrators, and software tool administrators responsible for the planning, design, implementation, and support of the architecture of Enterprise Solutions (CRM/ERP and LMS) and other university services in coordination with peers in IT;
Partner with the Information Security Officer to ensure DevSecOps is consistently applied and enabled to scale throughout the development environments;
Lead university-wide and staff-facing campus digital accessibility efforts and responsible for the creation or endorsement of guidelines, procedures, protocols, and policies pertaining to digital accessibility;
As a strategic leader, contributing to the overall strategic goals of the university and fostering seamless interactions between vendors, business partners, and the University.
Part-time Faculty, Computer Science
California State University, Fresno | Fall 2022 - Current
Software Engineering:
150 - History, goals, and motivation of software engineering. Study and use of software engineering methods. Requirements, specification, design, implementation, testing, verification, and maintenance of large software systems. Team programming.
152 - In-depth examination of techniques for specification, design, implementation, testing, and verification of software. Human-computer interfaces. Formal methods of software development. Use of software engineering tools for the development of substantial software projects.
STEM Curriculum Designer/Instructor, Lyles Center for Innovation and Entrepreneurship
California State University, Fresno | Oct 2021 – May 2022
Lyles Center's 3D Print extends a new innovative learning experience to promote problem-solving skills using imagination, design and creativity through 3D printing. This lesson plan introduces the fundamentals of 3D design and 3D printing with step-by-step instructions and 3D model examples to keep students engaged. Studens work hands-on projects and learn how to use Comupter-Aided Design (CAD) software to create their designs. Upon completion, the students worked together on their final class project to create a class design and bring it to life using 3D printers.
Digital Transformation and Innovation Officer and Coordinator of Technology Experiences and Internships | Feb 2021 – July 2022
Innovation Architect and Coordinator of Digital Transformation | Jan 2019 – Jan 2021
Innovation Architect | Sept 2016 – Dec 2018
California State University, Fresno
Oversee Digital Transformation supporting the future of Fresno State and proactively drive technology innovation in administrative and academic areas;
Implement strategy and programming, research trends in innovation, and manage resources and communications regarding innovation initiatives and digital transformation programs (such as: Cloud Computing, Artificial Intelligence, Smart Campus - Internet of Things, RPA: Robotic Process Automation, and Mobile-first digital student experience);
Lead the digital transformation and innovation team:
develop, integrate, manage, and support of digital transformation solutions and enterprise applications projects,
use of object-orientation software programming to architect technology solutions to solve business needs,
create transition plans to move solutions from pilot to production;
Design and iterate, using methodologies such as design thinking and agile programming, through various approaches to create sustainable and scalable solutions to meet the needs of our campus stakeholders;
Create or architect technical solutions using technology frameworks, SDLC, object-oriented, and modern programming languages;
Establish enterprise technology-based partnerships with industrial and public sector (K12 and Community) partners;
Lead grant development and program coordination to provide students with High Impact Practice opportunities leveraging technology innovation to advance student success.
Information Architect and Development Lead
California State University, Fresno | July 2006 – Aug 2016
Serve as the senior Information Technology (IT) expert leading the development, functional, and user support teams in the development, maintenance, and user support of academic technology applications, data management and analytics, Learning Management System, and student CRM;
Responsible for the technology architectural and integration efforts of academic technology services and enterprise application systems (both campus and Cal State system-wide);
Administer mission-critical systems and multi-tier applications incorporating Web servers (Apache, IIS, Tomcat), application server frameworks (PHP, JSP, and .Net), server clusters (Solaris, Linux, Windows), and database servers (Oracle, MS SQL, and MySQL);
Design and maintain data analytics and data warehouse infrastructure in data analysis, data modeling, and Reporting and Visualization.
Supporting Software as a Service (SaaS) operations and vendor relationships management management;
Facilitate collaborations with students, faculty, and campus stakeholders in design and delivering of new innovative technologies for teaching and learning, including DISCOVERs Tablets program..
Senior Systems and Network Analyst (Expert), Jan 1999 - Jan 2003
Systems and Network Analyst (Career), Jan 1997– Dec 1998
California State University, Fresno
Oversees the technical adoption of the campus Learning Management System (LMS), Server (Solaris, Linux, and Windows) and Storage (NAS/SAN) Cluster, Databases (Oracle), Workflow and Business Process management system, and implementation of ancillary digital technology to support instructional and scholarly research including the integrations with campus Enterprise Resource Systems (ERP). In addition, serving as the lead technologist of Fresno State-Title V program on Faculty Development and Support for Distributed Web-Based Education and Direct Support for Underserved Rural Students.
Development Lead/Integration Specialist, Title V / Digital Campus
California State University, Fresno | Feb 2003 – Jun 2006
Design, develop and maintain Library server systems (Dec Alpha/Unix and Windows), database administration, network design, web sites, UIAS (Unified Information Access System), and labs implementation; Windows Network and Domain administration, Provide customer service and technical support to campus, system-wide (Cal State), and community users of the ALIS (Automated Library Information System - GEAC Library Online Catalog, Patron and Accounting Management system), integration of campus student information (SIMS/R), and Identity systems to provide single point access to online digital resources.
Grants and Awards
Amazon Web Services / Education: Career Connected Learning Experiences
Program sponsorship of Hub of Digital Transformation and Innovation (role: PD) CurrentEducation Champion, Amazon Web Services Current
Chevron - Program CITY: STEM for Underserved Community (role: PD) 2022-23
Distinguished Innovator, California State University - Chancellor's Office/ITS 2022-23
Cal State Innovation Mini-grant (role: PI)
AI/XR Campus Concierge 2021-22Amazon Web Services / Cal State Cloud Credits Award (role: PI)
Human AI Interaction Biometrics Research 2020-21Amazon Web Services / Cal State Cloud Credits Award (role: PI)
Immersive Voice Bot with Alexa 2020-21Cal State Innovation Mini-grant (role: PI)
Autonomous Robots for COVID Disinfection 2020-21Amazon Web Services / Cal State Cloud Credits Award (role: PI)
Information Security with ELK 2019-20Cal State Innovation Mini-grant (role: PI)
Blockchain for Microcredentials 2018-19Amazon Web Services / Cal State Cloud Credits Award (role: PI)
AI-powered Accessible Streaming 2017-18Cal State Innovation Mini-grant (role: PI)
Mobile Student Experience Platform 2017-18“Virtual Learning Assistant”
Associate Provost Office, California State University, Fresno 2016Outstanding Professional Award Winner
Cal State - Community of Academic Technology Staff 2008-09